Happy Moment - KvK 81448430
Last updated: July 2026
Happy Moment ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
We are based in the Netherlands and comply with the General Data Protection Regulation (GDPR / AVG).

Who we are

Happy Moment is a sole proprietorship (eenmanszaak) registered in the Netherlands under KvK number 81448430. We offer handmade personalised gifts and creative workshops.
For any privacy-related questions or requests, you can reach us at: hello@happymomentcraft.com

What personal data we collect and why

• Bookings and orders
  Bookings and orders are handled manually via email or WhatsApp - we do not have an online booking form or user accounts. To process your booking and issue an invoice, we collect your full name, address, phone number, and email address. This information is stored in our email correspondence, WhatsApp chat history, and invoicing records.
  Legal basis: performance of a contract (Article 6(1)(b) GDPR).
• Payments
  We process payments through Stripe (including iDEAL) and Tikkie (ABN AMRO). When you pay, your payment details are handled directly by these providers. We do not store your bank account or card details ourselves. We may receive a transaction reference and confirmation of payment from these providers.
  Legal basis: performance of a contract (Article 6(1)(b) GDPR).
• Email communication
  If you sign up for our mailing list or opt in to receive updates, we use MailerLite to send you emails. MailerLite stores your name and email address on our behalf. You can unsubscribe at any time using the link in every email.
  Legal basis: consent (Article 6(1)(a) GDPR).
• WhatsApp
  If you contact us via WhatsApp, your phone number and any messages you send are processed through WhatsApp (Meta Platforms). We use WhatsApp solely to communicate with you about our products and services. Please refer to WhatsApp's own privacy policy for how they handle your data.
  Legal basis: legitimate interest (Article 6(1)(f) GDPR) - necessary for responding to your enquiry.
• Website hosting
  Our website is hosted by a third-party hosting provider. When you visit our site, your IP address and basic technical data (browser type, device, access times) may be automatically logged by the hosting infrastructure for security and performance purposes. These logs are not used to identify you personally.
  Legal basis: legitimate interest (Article 6(1)(f) GDPR) - security and proper functioning of our website.
• Photography and video during workshops
  During workshops, we may take photos and videos for promotional purposes, including use on our website and social media channels. We handle this as follows:
  • Children (under 18): faces of minors will never be published on social media or other public channels.
  • Adults: photos or videos in which you are recognisable will only be shared publicly with your explicit approval.
  If you do not wish to be photographed or filmed, you can let us know before or during the workshop.
  Legal basis: consent (Article 6(1)(a) GDPR).

Cookies and tracking

Our website does not use cookies for analytics, advertising, or tracking. We do not use Google Analytics, Meta Pixel, or similar tracking tools. If this changes in the future, we will update this policy and implement a cookie consent mechanism.

Who we share your data with

We only share your personal data with third parties that help us run our business. We do not sell your data to anyone.
Our processors and partners include:
- Stripe (payment processing) - based in the US, operating under EU-US Data Privacy Framework and Standard Contractual Clauses.
- Tikkie / ABN AMRO (payment processing) - based in the Netherlands.
- MailerLite (email marketing) - based in Lithuania (EU). Used only if you opt in to email updates.
- WhatsApp / Meta Platforms (communication) - based in the US, operating under EU-US Data Privacy Framework. Used only if you contact us through WhatsApp.
- Hosting provider - provides the infrastructure for our website.

International data transfers

Some of our service providers are based outside the European Economic Area (EEA), specifically in the United States. Where this is the case, appropriate safeguards are in place, such as the EU-US Data Privacy Framework or Standard Contractual Clauses, to ensure your data is protected in accordance with European standards.

How long we keep your data

We retain your personal data only as long as necessary for the purpose it was collected:
- Invoices and order data: 7 years after the transaction, as required by Dutch tax administration (fiscale bewaarplicht).
- Email and WhatsApp correspondence: for the duration of our business relationship, deleted when no longer needed.
- Email marketing data: until you unsubscribe.
- Photos and videos: kept for as long as they are used for promotional purposes, or until you withdraw your consent.
- Hosting logs: typically deleted automatically within 30 days by our hosting provider.

Your rights

Under the GDPR, you have the right to ask us to show you what personal data we have about you, correct it if it's wrong, or delete it. You can also ask us to stop using your data in certain ways, or request a copy of it. If you gave us consent for something (like email updates or using your photo), you can withdraw that consent at any time.
In practice, we don't have a database or user accounts - your data lives in our email and WhatsApp conversations, invoices, and (if you signed up) our MailerLite mailing list. So exercising your rights is straightforward: just email us at hello@happymomentcraft.com and tell us what you'd like. For example, you can ask us to look up what data we have on you, correct your details on a future invoice, delete your WhatsApp conversation history, or remove you from our mailing list. We will respond within one month.
If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl .

Children's data

Our workshops may involve children. When a booking is made for a child, we collect the parent's or guardian's personal details for invoicing purposes - not the child's personal data directly. We do not knowingly collect personal data from children without parental involvement. For our policy on photographing children during workshops, see the "Photography and video" section above.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact

If you have any questions about this privacy policy or how we handle your personal data, please contact us:
Happy Moment
Email: hello@happymomentcraft.com
KvK: 81448430